Privacy policy

Privacy Policy

Last Updated: November 3, 2026

At PetLoomHaven, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you visit or shop with PetLoomHaven, we may collect the following information:

Personal Information: Your name, email address, and phone number.
Order Information: Products purchased, order history, billing address, and shipping address.
Payment Information: Payment details processed securely through our third-party payment providers.
Technical Information: IP address, browser type, device information, and operating system.
Website Usage Information: Pages visited, interactions, and browsing activity on our website.

2. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your orders.
Arranging shipping and delivery.
Providing customer support.
Managing returns, refunds, and exchanges.
Sending order confirmations and important updates.
Improving our website and shopping experience.
Preventing fraudulent transactions and protecting our business.
Complying with applicable legal and regulatory obligations.

3. Payment Information

Payments made through PetLoomHaven are processed by trusted third-party payment providers.

We do not intentionally store complete payment card details on our own systems.

Your payment information is handled according to the privacy and security policies of the relevant payment provider.

4. Sharing Your Personal Information

We may share necessary personal information with trusted third parties to operate our business and provide our services, including:

Payment processing providers.
Shipping and delivery companies.
Website hosting providers.
Customer service platforms.
Technical and website management providers.
Government authorities where disclosure is legally required.

We only share information where reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and maintain website functionality.

These technologies may help us:

Remember your preferences.
Keep essential shopping functions working.
Understand website traffic and performance.
Improve website navigation.
Support advertising and marketing activities where permitted.

Where required by applicable law, we request your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the available website settings or your browser.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.

Certain information may be retained for longer periods where required by applicable tax, accounting, legal, or regulatory obligations.

When information is no longer required, we take reasonable steps to delete or securely anonymise it.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

Unauthorised access.
Accidental loss or destruction.
Unauthorised disclosure.
Alteration or misuse.

Although we work to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict certain processing activities.
Object to certain uses of your information.
Request a copy of your information in a portable format.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details provided below.

9. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

Where applicable, appropriate safeguards and legal mechanisms are used to protect personal information during international transfers.

10. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable data protection laws.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of any third-party websites they visit.