Terms of service

Terms of Service

Last Updated: November 3, 2026

Welcome to PetLoomHaven. These Terms of Service govern your access to and use of our website, products, and services.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. General Information

PetLoomHaven operates an online retail store offering carefully selected products to customers in the United Kingdom.

Throughout these terms, references to "we", "us", and "our" refer to PetLoomHaven. References to "you" and "your" refer to customers and website visitors.

2. Eligibility

By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.

You agree to provide accurate and complete information when placing an order.

3. Products and Descriptions

We make every reasonable effort to ensure that product descriptions, photographs, specifications, and prices displayed on our website are accurate.

Please note that:

Product colours may vary slightly depending on your screen settings.
Product images are intended to represent the actual items as accurately as possible.
Minor variations may occur between product images and delivered items.

If a product is defective or does not conform to its description, your statutory consumer rights remain unaffected.

4. Pricing and Payments

All product prices and applicable charges are displayed on our website during the purchasing process.

We aim to ensure that all pricing information is accurate and up to date.

Payment must be successfully authorised before an order can be processed.

We reserve the right to correct pricing or listing errors, subject to applicable consumer protection legislation.

5. Orders and Order Confirmation

After placing an order, you may receive an order confirmation by email.

Order acceptance and dispatch will be handled in accordance with the information presented during checkout.

If we are unable to fulfil an order, we will contact you and arrange an appropriate solution, including a refund where applicable.

6. Shipping and Delivery

PetLoomHaven currently offers free standard shipping throughout the United Kingdom.

Our estimated delivery schedule is:

Order processing: Within 2 business days.
Delivery: Approximately 3–5 business days after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances beyond our reasonable control.

For further information, please consult our Shipping Policy.

7. Returns and Refunds

We want you to shop with confidence.

Customers have a 14-day right of withdrawal from the date of delivery, in accordance with applicable consumer protection laws.

For change-of-mind returns, customers are responsible for return shipping costs, except where the product is defective, non-conforming, or an error has occurred on our part.

Eligible refunds are processed within 7 days after the returned product has been received and inspected, subject to applicable statutory requirements.

Please refer to our Return and Refund Policy for complete details.

8. Customer Responsibilities

When using our website, you agree to:

Provide accurate billing and delivery information.
Use our website for lawful purposes.
Avoid fraudulent purchases or payment activities.
Respect our intellectual property rights.
Avoid interfering with the security or functionality of our website.

9. Intellectual Property

All original content published on the PetLoomHaven website, including text, graphics, logos, photographs, website design, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our original content without prior written permission, except where permitted by law.

10. Third-Party Services

Our website may rely on third-party services, including payment processors, delivery companies, and website service providers.

These services may be subject to their own terms and privacy policies.

We take reasonable steps to work with reliable service providers to support a secure and convenient shopping experience.

11. Limitation of Liability

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.

In particular, these terms do not affect your statutory rights concerning defective products, non-conforming goods, or mandatory consumer protections.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service when necessary.

Any changes will be published on this page with an updated revision date.

Your continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

13. Governing Law and Consumer Rights

These Terms of Service are subject to applicable laws and consumer protection regulations.

Where mandatory consumer protection legislation applies, nothing in these terms limits or removes the rights granted to consumers under that legislation.