Shipping Policy

Last Updated: November 3, 2026

At PetLoomHaven, we are committed to providing a reliable, convenient, and enjoyable shopping experience. We carefully process every order and work to ensure your purchases arrive safely and on time.

1. Order Processing Time

All orders are processed within 2 business days after successful payment confirmation.

Please note:

• Orders are not processed on weekends or public holidays.

• Processing time begins after payment confirmation.

• You will receive an order confirmation once your purchase has been successfully placed.

• A shipping confirmation will be provided once your order has been dispatched.

2. Shipping Destinations

PetLoomHaven currently offers standard shipping throughout the United Kingdom.

We aim to make shopping convenient and accessible for customers across the country.

3. Delivery Time

Our estimated delivery timeframe within the United Kingdom is:

• Order processing: 2 business days.

• Shipping and delivery: 3–5 business days after dispatch.

Delivery estimates may occasionally vary due to weather conditions, carrier delays, public holidays, or other circumstances beyond our reasonable control.

4. Shipping Costs

We are pleased to offer FREE STANDARD SHIPPING on all orders throughout the United Kingdom.

There are no additional standard shipping charges at checkout.

5. Order Tracking

Where tracking information is available, customers will receive tracking details after their orders have been dispatched.

Please allow some time for tracking information to become available in the carrier's system.

If you experience difficulties tracking your order, our customer support team will be happy to assist.

6. Delayed or Missing Orders

Although we aim to meet our estimated delivery times, occasional delays may occur.

If your order has not arrived within the expected delivery timeframe, please contact us.

Our team will review your order and help you obtain an update on its delivery status.

7. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.

We will review your request and arrange an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection laws.

Where a return is required due to our error or a defective or non-conforming product, we will cover the reasonable return shipping costs.

8. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible.

We cannot guarantee that address changes can be made once an order has been processed or dispatched.

9. Contact Information

For shipping questions, delivery updates, or assistance with an order, please contact us:

PetLoomHaven

Email: contact@PetLoomHaven.com

Phone: +44 7925 400433

Business Address:
66 Whitfield St, Newark NG24 1QX
United Kingdom

Our customer support team is committed to helping you enjoy a smooth and reliable shopping experience.

Thank you for choosing PetLoomHaven!